19 AUG 2020

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New business acceptance and cut-off times as we move to our all-new platform

We’re updating our platform at the end of this month and so we wanted to get in touch in advance to let you know what our new business acceptance and cut-off times will be over that period.

The changes will take place over the long weekend of Friday 28 August to Monday 31 August 2020. It means the current platform will be out of service from 5pm UK time on Thursday 27 August until the new platform becomes available, which will be, at the latest, by 7am UK time on Tuesday 1 September.

Below is our timeline for processing and accepting new business over this period. Please note that requests and updates received after these deadlines will be processed on Tuesday 1 September 2020 when normal business resumes and markets reopen:

  • New business: Final day of receipt of ‘clean’ new business applications will be 5pm (UK time) on Tuesday 25 August 2020, to ensure activation of the platform account before the platform update.

  • Incoming funds/payment: All incoming funds received by 5pm (UK time) on Wednesday 26 August 2020 will be allocated assuming source of funds matches those held on our records, before the platform update.

  • Withdrawal requests: Withdrawal requests submitted by 5pm (UK time) on Tuesday 25 August 2020 will be processed prior to the platform update.

  • Change of details: Updates to details submitted by 5pm (UK time) on Tuesday 25 August 2020 will be processed prior to the platform update.

  • Dealing: Deals placed up until 3pm (UK time) on Thursday 27 August 2020 will be processed before the platform update. Dealing will be unavailable from 5pm on 27 August, until the platform becomes available and markets open.