25 MAR 2020

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Ardan's response to COVID-19

This page will provide regular updates on how we at Ardan are addressing the coronavirus (COVID-19) crisis.

25 March 2020 - We're working from home

Like many businesses around the world, here at Ardan International we are facing the challenges of COVID-19 and are continuing to follow government advice and best practice so that we play our part in combatting the spread of the virus. Our primary aims continue to be to protect our staff, while continuing to provide the best possible level of service to our customers.

To that end, our offices have now closed and all staff are working from home. They continue to have access to our systems and email and are working hard to ensure you continue to receive a good level of service, but please note you may experience a slightly longer than normal response time.

During this challenging period our phones lines have been diverted so please use our email address to get the fastest response from us.

Our email address is hello@ardan-international.com

Wishing you all the very best,

Sarah Dunnage

Ardan CEO

16 March 2020 - Message from Sarah Dunnage, CEO

I wanted to provide an update to our customers, financial advisers and other stakeholders on how we at Ardan are addressing the coronavirus (COVID-19) crisis.

These are challenging times and our entire leadership team and our staff are fully engaged in delivering as uninterrupted service as is possible and working with you through this difficult period. The situation is changing on a daily basis and we are continually monitoring developments and the advice from Government and other trusted sources to ensure our response remains appropriate, measured and follows the most up to date best practice.

Our primary focus is the safety and well-being of staff while we continue to deliver service to our customers and advisers. We have taken a range of steps to protect our staff including additional cleaning and sanitising of office premises, monitoring and restricting business travel and meetings and postponing internal events.

We have the ability for staff to work remotely where appropriate, should the situation require it. We have thoroughly tested these scenarios and we are fully confident that we will be able to continue to provide a fully secure service.

Ardan is a financially strong and extremely well capitalised organisation. We are part of IFGL, which manages assets of over $12 billion (at 31 December 2019) for over 80,000 customers all around the world.

The situation is fluid and we will therefore keep this page updated.

If you have any questions, please email us at hello@ardan-international.com

Sarah Dunnage, CEO